Our commitment to you: to exceed your expectations
As a MagsConnect customer, you should expect nothing less than the best possible service every time you deal with one of our representatives in person, by letter, on the telephone or when shopping through our website.
Our aim is to build a long-term relationship with you. The foundation of this relationship is our Service Commitment - to anticipate and exceed your expectations. Our Service Commitment sets out the standards that our customers can expect from MagsConnect and that we demand of ourselves.
Everyone at MagsConnect is accountable to you, our customer
From the Customer Service Representative at our centre to the President and CEO - everyone at MagsConnect is accountable for our Service Commitment.
Candid explanations of our pricing and fees
We'll explain the prices, terms and conditions relating to our products and services clearly, including any fees or sales commissions that may apply to you. If, for some reason, we cannot provide a product or service, we'll explain why and suggest alternatives. Our pricing and fees are based on three principles:
1. They should be simple to understand
2. They should reflect our commitment to deliver options and value
3. They should provide you with choices
Your privacy is protected
An important part of the MagsConnect Service Commitment is your right to privacy. Even as we expand our products and services and the technology we use to provide them, keeping your personal information confidential is fundamental to the way we do business.